Delivery Info

What is the delivery charge?

To ensure you only pay the lowest possible shipping charge we use a weight based shipping calculation for all of our orders.

Due to this, your shipping cost will be calculated at the checkout process before payment details are taken. Delivery charges start from only £2.00 and will not be over £7.95 (applies only to UK mainland under 20kg)

For all International Orders including the Channel Islands, Scottish Islands, Northern Ireland and Republic of Ireland, please email us before placing an order for an accurate shipping quote.

When will my order be delivered?

 

The dispatch time for a product can be found on each individual product page. Please refer to this for an accurate dispatch time which can be between 1 working day and 30 days depending on the product(s) ordered. Personalised orders can however take up to six (6) weeks so please check the product description before placing an order.

Please note where multiple products are ordered with differing dispatch times, your complete order will be dispatched when all products become available, i.e. the latest dispatch time advised. If you would like your ordered products to be sent out separately please contact us here. Please note additional delivery costs will apply. If you require a rush order and wish to check stock levels before you order, please contact us.

The specified dispatch time indicates the time needed to process and dispatch your order from our warehouse. Please note that this lead time does not include delivery transit time which is usually 1 – 3 days within mainland st1:country-region>UK. We cannot guarantee any delivery date due to any delays that are outwith our control.

If you are unsure of the estimated delivery date please contact us here.

What delivery method do you use?

All orders are delivered by either Royal Mail 1st Class recorded or by APC overnight Courier Monday – Friday 9am – 5pm depending on size/weight. Saturday Delivery is available at an additional charge; please contact us if you would like a Saturday delivery. To ensure you have received your order, a signature will always be required upon delivery. We can deliver to any UK address – your work, family, friend etc, but someone must be available to receive and sign for your order.

What if I miss my delivery?

 

If you have missed delivery the courier will leave a Delivery Attempt card with further instructions on collection or re-delivery. Please call the courier number on the card as soon as possible as orders will be sent back to us automatically within 3 days with APC or 5 days with Royal Mail. After this time, your order will be sent back to us and a re-delivery charge will apply.

International Orders

 

We are happy to ship worldwide. Please email us before placing an order to confirm the shipping charge for your order. Shipping charges calculated at the checkout apply to the UK Mainland only. Please note all surrounding Isles and Ireland are classed as overseas therefore shipping fees will apply based on the weight of your order. Please email us for a accurate shipping quote before placing an order. Additional shipping fees will be charged to you payment card on the day of dispatch. If you have not contacted us prior to ordering or prior to dispatch of your order for a shipping quote, your order will be processed and dispatched as normal and the shipping charge will be automatically charged to your payment card on the day of dispatch.

 

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