How do I place an order?
We operate a secure online ordering system 24 hours a day, 7 days a week, enabling you to place your order online at anytime. To order online, please place your selected items in your shopping cart and proceed to the checkout. We accept all major credit cards: MasterCard/Visa/Switch/Visa Debit. Your credit card details are encrypted by our payment processor making ordering online 100% secure. All your personal details are safe and are not passed on to any third parties. Once you have completed the checkout, your order confirmation will be shown online, please print this for your records. You will also be emailed your order confirmation immediately upon placing your order. Please ensure your email address has been entered correctly and that your email account is not treating our email as SPAM. If you have not received this within 24 hours, please contact us. The payment will be debited from your account on the day your order is placed.
Are online transactions secure?
Shopping with A Wedding Less Ordinary is completely secure. At A Wedding Less Ordinary TM we use SSL (Secure Sockets Layers) encryption technologies, the online industry standard, to ensure that your payment card and personal information cannot be intercepted during the ordering process. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key. A Wedding Less Ordinary guarantees the safety of your payment card information at all times.
What is the delivery charge?
To ensure you only pay the lowest possible shipping charge we use a weight based shipping calculation for all of our orders.
Due to this, your shipping cost will be calculated at the checkout process before payment details are taken. Delivery charges start from only £2.00 and will not be over £7.95 (applies only to UK mainland under 20kg)
For all International Orders including the Channel Islands, Scottish Islands, Northern Ireland and Republic of Ireland, please email us before placing an order for an accurate shipping quote.
When will my order be delivered?
The dispatch time for a product can be found on each individual product page. Please refer to this for an accurate dispatch time which can be between 1 working day and 30 days depending on the product(s) ordered. Personalised orders can however take up to six (6) weeks so please check the product description before placing an order.
Please note where multiple products are ordered with differing dispatch times, your complete order will be dispatched when all products become available, i.e. the latest dispatch time advised. If you would like your ordered products to be sent out separately please contact us. Please note additional delivery costs will apply. If you require a rush order and wish to check stock levels before you order, please contact us.
The specified dispatch time indicates the time needed to process and dispatch your order from our warehouse. Please note that this lead time does not include delivery transit time which is usually 1 – 3 days within UK mainland. We cannot guarantee any delivery date due to any delays that are outwith our control.
If you are unsure of the estimated delivery date please contact us.
What delivery method do you use?
All orders are delivered by either Royal Mail 1st Class recorded or by APC overnight Courier Monday – Friday 9am – 5pm depending on size/weight. Saturday Delivery is available at an additional charge; please contact us if you would like a Saturday delivery. To ensure you have received your order, a signature will always be required upon delivery. We can deliver to any UK address – your work, family, friend etc, but someone must be available to receive and sign for your order.
What if I miss my delivery?
If you have missed delivery the courier will leave a Delivery Attempt card with further instructions on collection or re-delivery. Please call the courier number on the card as soon as possible as orders will be sent back to us automatically within 3 days with APC or 5 days with Royal Mail. After this time, your order will be sent back to us and a re-delivery charge will apply.
International Orders
We are happy to ship worldwide. Please email us before placing an order to confirm the shipping charge for your order. Shipping charges calculated at the checkout apply to the UK Mainland only. Please note all surrounding Isles and Ireland are classed as overseas therefore shipping fees will apply based on the weight of your order. Please email us for a accurate shipping quote before placing an order. Additional shipping fees will be charged to you payment card on the day of dispatch. If you have not contacted us prior to ordering or prior to dispatch of your order for a shipping quote, your order will be processed and dispatched as normal and the shipping charge will be automatically charged to your payment card on the day of dispatch.
How do I cancel and/or return my order?
You can cancel your order at anytime up until seven working days from the day after you have received your order. Please note this does not apply to all, Personalised, Edible or Sale items. To cancel your order please notify us of your return in writing within seven working days. Please make sure that you inform us of the order number, product description, and reason for return and whether you require a replacement or refund. All orders must be sent back in the in the same condition as it was supplied within 15 days from the date you received your order. Please note your full order amount will be refunded to you and processed to your payment card within 30 days. The return postage cost cannot be refunded to you.
The return address is:
A Wedding Less Ordinary
Unit 3, Colpy Way
Oldmeldrum Business Centre
Oldmeldrum
Aberdeenshire
AB51 0NT
Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely and for your own proof of delivery, as we cannot take responsibility for items lost in transit.
Can I order samples?
We know that with the large selection we offer it can be difficult to decide on what favour/gift to buy. Offering samples of our range will help you to make this decision. We try to offer samples of all of our products however, please note that some products cannot be ordered as samples. You can order a sample by selecting the quantity ‘1’ and proceeding to checkout. You will be charged the price of the product plus shipping costs.
Do you provide printed brochures?
A Wedding Less Ordinary TM does not produce a printed brochure/catalogue. We feature all of our products on our website. Please visit our company website www.aweddinglessordinary.co.uk to view our extensive range of unique wedding and party favours
Copyright Notices
All contents of this web site are: Copyright © 2004 - 2010 A Wedding Less Ordinary and/or its suppliers. All rights reserved. Any use of this website or its contents, including copying or storing it or them in whole or part, is prohibited without the permission of A Wedding Less Ordinary. You may not modify, distribute or re-post anything on this website for any purpose.
Price of Products
Please note all prices are inclusive of VAT – standard rate of 17.5%. Our VAT number is: 878 1975 58. The price of the Products shall be the price quoted on the Site (which we can change in the case of an error). Payment details must be provided by you on the date that we accept your order. The delivery of Goods shall be subject to payment by you of the delivery charges specified on the Site, which may be changed by us at our discretion.
About Us
This site is owned and operated by:
L Crawford t/a A Wedding Less Ordinary
Unit 3, Colpy Way
Oldmeldrum Business Centre
Oldmeldrum
Aberdeenshire
AB51 0NT
VAT number: 878 1975 58
If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please contact us.
Risk and Property
Once the Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you.Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of the Goods and all other Goods agreed to be sold by us to you for which payment is then due. Until such time as the ownership of the Goods passes to you.
Modifications of these Terms and Conditions
We reserve the right to change these terms and conditions from time to time. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.
Accuracy of Content
A Wedding Less Ordinary has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Liability
A Wedding Less Ordinary makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. A Wedding Less Ordinary shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. | 
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